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Testimonials
Would you like to submit a testimonial? We'd love to hear what you have to say. You may even be selected to have your testimonial published on our website. Your message may be published with full names, initials only, or anonymously if that's your preference.
August 2010: An office manager at a policy and research organization, a longstanding client of ours, sent a letter to our Director of Service praising the performance of one of our most tenured technicians, James Ventura. She stated that James “is courteous, polite and always has suggestions to help” and that he keeps their “equipment running at its best”. She relayed to our Director of Service that her colleagues all know that when James leaves their office it’s 99.9% that the problem has been resolved.
- Valued Client Since 2001
- James Ventura, Joined Meridian in 1999
March 2010: I wanted to e-mail you to let you know what an exceptional employee Khari Jackson is. He was able to not only determine the problem and ordered the part but also suggested a service be done to keep the copier running in top condition. He was in communication with me as to when the parts, if need would arrive and let me know when he would return. He called to find a convenient time to work on the copier so it would not impact the programs that use it the most. He called the day before to let me know he would be coming and arrived on time. I can not tell you how not only nice but polite he was and a pleasure to deal with.
Please thank him again. It will be nice to know that if we have another glitch with our copies; Khari will be there to fix it.
- County Government Client Since 1997
- Khari Jackson, Joined Meridian in 1997
It's refreshing to see your service technicians reinforce what was promised to us by the sales team. The employee ownership is evident in the excellent customer service, from all Meridian employees.
- County Government Client Since 2002
We have an installation-wide cost per copy contract with Meridian. They provide equipment, supplies and maintenance for the entire installation, which means 75 placements. I wasn't acquainted with Meridian until they bid on this contract. They were the winner of 6 bidders. I would heartily recommend Meridian as a responsive and friendly group of people to deal with. Their customer service is excellent. The contract requires 4-hour response times, which they always make. Supplies are delivered the day after a request is made.
On a scale of 1 to 5, with 5 being the highest? Rating would be a 5.
- Government Client Since 2003
I would like to express my thanks and appreciation for the quick turn around on a last minute request that I gave Ms. Ethel Dean. She was very accommodating. I really appreciate the good customer services that I continually receive from her. Again, my thanks go out to Ms. Dean for the valuable services she provides.
- Non-Profit Client Since 2005
- Ethel Dean, Joined Meridian in 2005
I must commend one of your technicians, Mike Taylor. We're extremely happy with the service he provides to the University and don't know what we'd do without him. He consistently fixes our problems the first time, every time. On top of being an outstanding technician, he's very friendly, too. It's nice getting service like this.
- Multiple-Location Educational Client Since 2005
- Mike Taylor, Joined Meridian in 2004
I am writing to thank you for the excellent service as of late and inform you of the exceptional service provided by Mr. Khari Jackson. Mr. Jackson has serviced our machine multiple times with proficiency of skill and a cheerful attitude. Furthermore, Mr. Jackson has taken the extra effort to educate members of our office in regards to the mechanics of the copier so that we may be more informed to repair a problem ourselves, in the event of future disruptions. Our office is fortunate to have received the highest of service from a truly professional employee.
- Non-Profit Client Since 2002
- Khari Jackson, Joined Meridian in 1997
Meridian is a highly reputable firm that specializes in full service management of large contracts for equipment, maintenance, and supplies. They have a number of nationwide accounts with major Federal agencies and large corporations. This new contract will replace our current copier leasing arrangements, which rely on equipment and services from twelve (12) different contractors located across the country.Meridian will be providing new, high speed equipment. This new arrangement also will streamline contract administration and maintenance services.
- Government Client Since 2002
I work in the legal department and I wanted to commend the efforts of your staff. At every turn they have been helpful and efficient with their service. Most importantly they always bring a smile to my face.
- Non-Profit Client Since 2005
I want you to know what a fine job Ethel Dean continues to do to support our efforts in preparing for training here. She continues to do a great job but recently even improved on that in assisting us in preparing for a national implementation. The project was one with a very short turnaround time and was complicated as well. Ms. Dean went out of her way to meet our needs on time and with a quality product. Please note our appreciation and kindly thank her again for us.
- Non-Profit Client Since 2005
- Ethel Dean, Joined Meridian in 2005
Ethel has handled several of my imaging needs over the past several months and has consistently provided friendly customer service; she is very accurate and extremely efficient. Today I had an urgent request for a production job and Ethel not only accommodated my order immediately, but followed up with questions that would help to improve the quality of the finished product.
Please be sure to extend my highest thanks for her excellent support. All too often her services are over-looked.
- Non-Profit Client Since 2005
- Ethel Dean, Joined Meridian in 2005
At Meridian, our number one goal is the satisfaction of our clients, so we are eager to learn about your experience with us. With your permission, we may select yours to include on our website.