Helpdesk Support

Did you know that up to 75% of incidents that traditionally require onsite technical support can be resolved within minutes using our COMPLETE helpdesk?

Our COMPLETE helpdesk offers a call-answering, troubleshooting and call-logging service to solve desktop and portable computer issues, using a populated knowledge base to resolve the incident at first point of contact.

We can assist with multiple call types:

Windows / MAC workstation troubleshooting and triage
Server-based password resets
Internet/Network connectivity
Password resets
Peripheral support
- Printers
- Keyboards
- Monitors
- Mouse
Desktop applications
Mobile Device Support
- BlackBerry
- Palm Treo
- Windows Mobile Devices

Key Benefits

Contain or reduce operating costs
Free IT staff to focus on internal, core-business and development projects
No drain on resources, staff or infrastructure
24/7/365 support by certified technicians
US based call center
Call dispatch capabilities for on-site repairs
Multi language support
Access to eSupport Portal for easy reporting
Choice of multiple service levels

Learn more about the popular applications we support here or request more information.

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